Product doesn’t add to the cart

You are here:
< All Topics

If your products are not added to the cart, here are the most probable causes:

  • Your quiz is not published on a live website

The quiz needs to be published on live website (not hidden by a “coming soon” plugin). Check this article to learn how to publish your quiz.

  • You’re using a cart drawer

Our app does not integrate with drawer carts at the moment. So after the quiz is over, the quiz is adding products to the “regular” cart instead of the drawer cart in your theme.

Unfortunately, drawer carts are an added functionality by specific store themes, not a core Shopify feature. Because of that, we cannot integrate with drawer carts at the moment.

You could, instead of adding the product to the cart, send the customer to the product page by changing the checkout settings.  Here’s how to do that:

They will be able to add the product to the drawer cart from there.

  • Your product is a subscription product

Product Recommendation Quiz is able to sync and recommend subscription products for WordPress / WooCommerce and ReCharge Subscriptions for Shopify. Check here for instructions on how to enable it.

Subscription products are not yet supported in the Product Recommendation Quiz for BigCommerce or Magento. They will not show up on the Results page. However, there’s a workaround.

Table of Contents

Install the app and get started today

Add a Product Recommendation Quiz on your store and start offering a personalized shopping experience