Glossary
Quiz and personalization glossary
Plain-English definitions of the terms behind product quizzes and ecommerce personalization. No jargon, no fluff, just what each one means and why it matters.
Terms
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Conversational commerce
Conversational commerce is selling through an interactive, two-way conversation instead of a static product grid. Shoppers answer questions, the store responds with tailored recommendations, the way a good salesperson works in a physical shop.
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Product discovery
Product discovery is how shoppers find the right product in your catalog. Good discovery, through search, filters, and guided quizzes, moves a shopper from I have a problem to this is the product with as little friction as possible.
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Product recommendation engine
A product recommendation engine is the software that decides which products to show a given shopper. It takes inputs (browsing behavior, purchase history, or stated preferences) and ranks your catalog to surface the best matches.
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Personalized product recommendations
Personalized product recommendations are suggestions tailored to an individual shopper rather than the same best-sellers shown to everyone. They can be based on browsing behavior, past purchases, or, most directly, on what the shopper tells you.
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Ecommerce personalization
Ecommerce personalization is adapting the shopping experience, the products, content, and offers a shopper sees, to the individual rather than showing everyone the same store. Done well, it lifts conversion and average order value.
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Shoppable quiz
A shoppable quiz is an interactive quiz that ends in a personalized results page where shoppers can add the recommended products straight to cart. The quiz is part of the storefront, not a survey that lives off to the side.
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Quiz funnel
A quiz funnel is a marketing funnel that uses a quiz as the entry point. A shopper takes a quiz, gets a recommendation, gives their email, and enters a segmented follow-up sequence. It turns anonymous traffic into a qualified lead with a known preference.
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Lead generation quiz
A lead generation quiz captures qualified leads: a shopper answers a few questions, gives their email to see the result, and you get a contact tagged with their stated preferences. It is an opt-in with a built-in reason to subscribe.
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Conversion rate optimization (CRO)
Conversion rate optimization (CRO) is the practice of increasing the percentage of visitors who take a desired action, usually a purchase. You measure conversion rate as conversions divided by visitors, then improve it without buying more traffic.
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Average order value (AOV)
Average order value (AOV) is the average amount a customer spends in a single order. You calculate it by dividing total revenue by the number of orders over the same period.
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Cross-selling and upselling
Cross-selling recommends related products that complement what a shopper is buying, like a moisturizer with a cleanser. Upselling recommends a better or larger version of what they already want, like a bigger size or a premium tier. Both raise order value.
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Customer segmentation
Customer segmentation is the practice of grouping customers by shared traits, like goals, behavior, or demographics, so you can market to each group with relevant messaging instead of sending everyone the same thing.
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Guides and tools
Deeper guides on the topics above, and a calculator to size the opportunity for your store.
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Product finder quiz
What a product finder quiz is, when to use one, and 12 live examples.
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Guided selling quiz
How guided selling works in ecommerce and how to build the quiz.
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Zero-party data
What zero-party data is, why it beats behavioral tracking, and how a quiz captures it.
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Solutions by industry
Product recommendation quiz solutions for skincare, supplements, fashion, and more.
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Quiz ROI calculator
Estimate the extra revenue a product recommendation quiz could add to your store.
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