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Get in touch
Read the help guides, watch the tutorial, or take our support quiz below - the sharpest and friendliest support team in ecommerce will get back to you.
Start with the tutorial
Most questions are answered in the 3-minute walk-through. Have a quick watch before reaching out.
Take our support quiz
Answer a few quick questions and we'll route you to the right help - docs, tutorial, or a real human reply.
Response times
Tiered support SLA for all merchants, with priority for Shopify Plus and enterprise accounts.
- Critical - production down, security, data integrity
- 30-minute first response, 24/7 worldwide
- High - major feature impacted, multiple users affected
- 12-hour first response
- Standard - questions, configuration help
- 1 business day
- Low priority - feedback, feature requests
- Up to 3 business days